The practice aims to provide a friendly, efficient and good quality service to all our patients. If you feel any aspect of our service is good then please left us know! Similarly if any aspect of our service can be improved then please make your suggestions. We welcome all suggestions, compliments and complaints.
Giving feedback
To provide feedback:
- fill out a feedback form
- take part in the Friends and Family Test
- leave a review on the NHS website
- phone us on 01744 892205
Making a complaint
Whilst every effort is made to provide you with good care, we realise we may on occasion, inadvertently, fall short of the standard you may expect. If you wish any issues to be addressed, in the first instance please telephone and ask to speak to one of the Supervisors who will be pleased to assist you. If you are not satisfied and you want to write in, please write to Julie Ryan, complaints manager at billinge.surgery@nhs.net.
Complaints procedure
We always try to give you the best service possible, but there may be times when you feel that this has not happened. If you have a comment, suggestion or complaint about the service we offer, please let us know. We operate a practice complaints procedure as part of the NHS system for dealing with complaints.
If you feel you cannot raise your complaint directly with us at the practice, or are dissatisfied with the result of our investigation, it does not affect your right to approach the customer solutions centre’s listed below:
NHS Complaints Advocacy Services
Healthwatch St Helens
Phone
0300 111 0007
Email
info@healthwatchsthelens.co.uk
Website
www.healthwatchsthelens.co.uk
Healthwatch Wigan
Phone
01942 834666
Email
info@healthwatchwiganandleigh.co.uk
Website
www.healthwatchwiganandleigh.co.uk
NHS England
Phone
0300 311 2233
Email
england.contactus@nhs.net
Website
www.england.nhs.uk/complaint