Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
- using the GP online system: Patient Access
- fill out a repeat prescriptions request form
- in person – drop your tear off slip into the box at reception
Please do not ring the surgery to order your prescriptions, we do not take requests via telephone for our patients’ safety. We will only take request via telephone for truly house bound patients. If you are truly house bound you need to register this with the practice.
For any request for medication after your hospital appointment or discharge from the hospital, please allow 2 weeks for us to process. Without any hospital documentation we will not be able to issue you with the medication. This is for your safety. We will not be able to take any further actions that may have been suggested by the consultant for you without the hospital letter.
We do not accept requests for repeat prescriptions over the phone.
Collecting your prescription
You can usually collect your prescription 2 working days after you have ordered it.
This is to allow time for prescriptions to be reviewed, issued, checked and signed.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- fill out a nominate a pharmacy or other dispenser form
- at any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
Go to Medicines A to Z (nhs.uk)
Medication reviews
From time to time the doctor will need to review your medication. This will initially be in your absence. The doctor will then decide whether you need to carry out a particular action before you can continue with this medication. This action may be in the form of seeing a doctor for a review, to submit an online form; to see the nurse for a blood pressure check, asthma review, to have a blood test etc. You will normally be issued a month’s prescription to give you time to carry out this action.
Prescription charges
Find out more about prescription charges (nhs.uk).
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private room where you can discuss issues with pharmacy staff.