Reception and enquiries

Reception and enquiries

How can we help you?

Can’t find what you’re looking for?

Treatment Room

Treatment Room

Let’s see what we can do…

Get immediate help with minor illnesses and injuries:

Pharmacists can also advise on minor illnesses and injuries:

Alternatively you can visit your nearest Minor Injury Unit:

St Helens NHS Walk-In Centre
The Millennium Centre
Corporation Street
St Helens
Merseyside
WA10 1DH
Tel: 01744 627400
07:00-22:00
Skelmersdale Walk In Centre
116-118 The Concourse
Skelmersdale
Lancashire
WN8 6LJ
Tel: 0300 247 0011
08:00–20:00
Leigh Health Centre
The Avenue
Leigh
Lancashire
WN7 1HS
Tel: 01942 483 453
07:00–21:00

If you wish to get advice or see a Nurse or Doctor, please visit our Consulting Room.

Consulting room

Consulting room

How can we help you?

For Health reviews, including Asthma reviews and Smoking cessation please visit our Health Review and Assessment Clinic.

Call or get help online now – NHS 111.

NHS 111

Check your symptoms, visit NHS 111 online.
Call 111 at any time, 24 hours a day. You will speak to NHS professional staff who will help guide you on any medical issue.
Calls are free from landlines and mobiles.
Get fast help from a Pharmacist with various conditions such as minor cuts, sprains, aches, colds, headaches, rashes, cystitis.

Visit a Pharmacist

  • No appointment necessary
  • Many pharmacists have a confidential area
  • Open till late and at weekends
See a Nurse for conditions such as vaccinations, sexual health, chronic conditions such as diabetes, COPD and asthma, contraception, blood pressure checks, health reviews, cervical screening, and lifestyle advice.

Contact a Nurse

Book an appointment on the phone
Billinge Medical Practice 01744 892205
or
Billinge Medical Practice (Orrell Surgery) 01695 622982
Get help from an Optician with various conditions such as red eyes or eyelids, discharge from or watering of the eye, irritation and inflammation of eyes or eyelids, dry eyes and stye.

See a Dentist for toothache and urgent dental problems.

Visit a Dentist

Get medical advice and treatment from a Doctor.

Contact a Doctor

Book an appointment on the phone
Billinge Medical Practice 01744 892205
or
Billinge Medical Practice (Orrell Surgery) 01695 622982

Travel Room

Travel Room

How can we help you?

Vaccinations, medication and travel advice

Travel Assessment

We offer a full travel advice and immunisation service. If you are travelling abroad please complete and submit the travel form in plenty of time (we recommend 6-8 weeks) before your journey.

Do you need vaccinations?

Before you travel, it’s important to find out whether you will need vaccinations for the country you’re visiting. The following websites will help you.

Also visit

Wellbeing Centre

Wellbeing Centre

Let’s see what we can do…

Autism and Asperger's

Autism and Asperger Society

The Autism & Asperger Society provides a social group/drop-in centre for adults on the autistic spectrum, and with Asperger’s Syndrome, who live in St Helens, Halton, Knowsley, Warrington and Wigan.

Telephone: 01744 362260

Facebook: @AutismAspergerSociety

Twitter: @TheAutismArk

Email: contact@theautismark.org

St Helens Carers Centre

St Helens Carers Centre has a weekly group for parent carers of children with autism/social communication difficulties, every Thursday, 10am-noon at the Carer Club House, 34 Hall Street, St Helens.

Telephone: 01744 675615

Facebook: @St-Helens-Carers-Centre

Twitter: @StHelensCarers

Website: www.sthelenscarers.org.uk

Email: info@sthelenscarers.org.uk

Bereavement

Guide to if Death occurs at Home or in Hospital

If Death occurs at Home

1. Telephone the doctor who will visit to confirm that death has taken place.

2. Contact a funeral director.

3. Arrange to collect the doctor’s Medical Certificate of Death (usually from the surgery).

4. Take this to the Registrar’s Office, (together with the deceased’s Medical Card and Birth Certificate, if available) for the area in which the death took place. Alternatively you can register by declaration at any convenient Registrar’s Office but certificates will not be available as these will have to be posted to you a few days later.

5. The Registrar will normally issue a Green coloured certificate for you to give to your funeral director who will look after necessary arrangements for the funeral. The Registrar will also issue a white notification certificate for the DSS. They will also enquire as to the number of Certified Copies you require for dealing with the deceased finances (a fee is payable for each copy).

If the Death occurs in Hospital

1. Contact a funeral director to inform him his services are required.

2. Collect the certificate from the hospital then follow 4 – 5 as above

Carers

St Helens Carers Centre

St Helens Carers Centre aims to be a one-stop shop for Carers, in which they can obtain emotional support, information and advice and access services to support them or give them a break from their caring role.

Telephone: 01744 675 615

Facebook: St Helens Carers Centre

Twitter: St Helens Carers

Website: www.sthelenscarers.org.uk

Carers UK

They’re here to make sure that no matter how complicated your query or your experience, you don’t have to care alone.

Telephone: 020 7378 4999

Website: www.carersuk.org

Email: info@carersuk.org

Child Health

Families First

The Families First Programme is funded by government and local organisations, to work with St Helens families to overcome difficulties and make positive changes. They will work with you to solve problems and make sure you get the right help, from the right people, at the right time.

Website: www.sthelenslscb.org.uk

Childhood illness visual guide

Use this visual guide to help you identify common conditions and illnesses that may affect your child. Includes conditions such as measles, slapped cheek syndrome, chicken pox and warts.

Website: www.nhs.uk

Vaccination planner

Download a personalised vaccination calendar, which highlights the dates your child needs to have their vaccinations by.

Website: www.nhs.uk

Community Groups

Community Centres

Interested in enrolling in a new course, want to start a new activity, need a local venue for a meeting or event, thinking of volunteering? Then contact your local Community Centre to find out more…

Websitewww.communitycentres.org.uk

Vee's Place

Vee’s Place is a warm and welcoming community support centre, based in Prescot. They provide support for people experiencing disability, poverty, social or economic circumstances and the elderly; ultimately improving their conditions of life.

Telephone: 0151 289 3602

Website: www.veesplaceprescot.co.uk

Email: info@veesplaceprescot.co.uk

Multiple Sclerosis (MS) Society

The Society provides reliable up to date information and will inform people affected by MS, their families and carers about what practical, emotional and financial support is available.

Telephone: 07521 166590

Website: www.mssociety.org.uk

Email: sthelens@mssociety.org.uk

Stroke Association (Aphasia Support)

The Stroke Association provides high quality, up-to-date stroke information and will inform stroke patients, their families and carers about what practical, emotional and financial support is available.

Telephone: 01744 646160

Website: www.stroke.org.uk

Email: jean.hobbs@stroke.org.uk

The Youth Service Offer

St Helens Youth Service provides a three day per week youth offer. It is packed full of different things to do, from arts and sports to health and volunteering, and much more.

Website: yaz.sthelens.gov.uk

Depression, Anxiety & Stress

NWBH Mental Health Services

A complete list of the services North West Boroughs Healthcare NHS offer in regards to mental health.

Website: www.nwbh.nhs.uk/st-helens

Think Wellbeing - Wigan

Think Wellbeing offers free NHS therapy for people in Ashton, Leigh and Wigan with common mental health problems like anxiety or depression, to help you change the way you feel by changing the way you think.

Telephone: 01942 264 051 (Ashton & Leigh), or 01942 255 675 (Wigan)

Website: www.nwbh.nhs.uk/iapt-wigan

Minds Matter - Talking Therapies

We have a range of services that are free of charge and aimed to suit your needs to increase wellbeing. We also understand people have busy lives, so fitting in sessions during working hours can be problematic. Mindsmatter teams offer evening stress control classes, therapy groups and evening appointments.

Website: www.lancashirecare.nhs.uk/Mindsmatter

Samaritans

Samaritans offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal. Call Samaritans free, 24 hours a day 365 days a year.

Telephone: 116 123

Website: www.samaritans.org

Email: jo@samaritans.org

Rethink

Rethink provide expert, accredited advice and information to everyone affected by mental health problems.

Telephone: 0300 5000 927

Website: www.rethink.org

Email: info@rethink.org

Mind

Mind provide advice and support to empower anyone experiencing a mental health problem. They campaign to improve services, raise awareness and promote understanding.

Telephone: 0300 123 3393

Website: www.mind.org.uk

More services for young people
Diabetes

Diabetes Centre - St Helens Hospital

Over the last decade, the team have strived (and succeeded) to establish a high quality service with engagement and involvement of its users. The Diabetes Centre has an active research programme and has received recognition for its high quality diabetes service.

Telephone: (non-urgent only) 01744 646 266

Website: www.sthk.nhs.uk

Diabetes Drop-In Clinic

Drop-in clinic is only available for patients who are currently attending and known to the St Helens Hospital Diabetes Centre.

Telephone: 01744 646244

Address: Diabetes Centre, St Helens Hospital, Marshalls Cross Road, St Helens, WA9 3DA

Diabetes UK - North West

Our aim is to influence healthcare provision and improve services for people with diabetes at a local level, together with raising awareness.

Telephone: 01925 653281

Fax: 01925 653288

Website: www.diabetes.org.uk

Email: n.west@diabetes.org.uk 

Drugs and Alcohol

Change Grow Live

St Helens Integrated Recovery Service is a free and confidential drug and alcohol service for adults in St Helens.

Website: www.changegrowlive.org

Addaction

Addaction support adults, children, young adults and older people to make positive behavioural changes. Whether that’s with alcohol, drugs, or mental health and wellbeing, we’re here to help people improve their lives in ways they never thought possible.

Telephone: 01744 766210

Websitewww.addaction.org.uk

Wigan & Leigh Recovery Partnership - Wigan

Wigan and Leigh Recovery Partnership is an adult service that provides Information, advice, support and treatment for those with a drug or alcohol problem over three bases in the Wigan and Leigh area.

Telephone: 01942 487 578

Website: www.talktofrank.com

Footsteps

Footsteps is a charity working in Warrington and St Helens in the North West of England. They offer listening, information and support to anyone affected by someone else’s drug or alcohol use.

Telephone: 01744 808212 or 01925 244524

Website: footstepsforfamilies.org.uk

Young People’s Drug and Alcohol Team

The St Helens Young People’s Drug and Alcohol Team is a young person friendly service which offers a dedicated service for young people under nineteen in the St Helens borough who wish to receive information and support regarding their drug and alcohol use.

Telephone01744 675605

Website: www.yaz.sthelens.gov.uk

Drinkline

If you’re worried about your own or someone else’s drinking, you can call this free helpline, in complete confidence.

Telephone: 0300 123 1110

Alcoholics Anonymous

Alcoholics Anonymous (AA) is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. The only requirement for membership is a desire to stop drinking.

Telephone: 0800 9177 650

Website: www.alcoholics-anonymous.org.uk

Email: help@aamail.org

Talk to Frank

If you have a problem with drugs Talk to Frank for friendly, confidential drugs advice.

Telephone: 0300 123 6600

Text: 82111

Website: www.talktofrank.com

Email: frank@talktofrank.com

More tools and apps
Elderly Care

Older People Care Needs

Care in your own home is provided to people who need support with daily living tasks such as washing or dressing, or tasks such as support with medication or finances.

Websitewww.sthelens.gov.uk

Silver Line

Free phone support for older people, 24 hours a day.

Telephone: 0800 4 70 80 90

Website: www.thesilverline.org.uk

Dementia

Dementia UK offers specialist one-to-one support and expert advice for people living with dementia.

Telephone: 0800 888 6678

Website: www.dementiauk.org

Email: helpline@dementiauk.org

Age UK

Age UK is the country’s largest charity dedicated to helping everyone make the most of later life. We believe in a world where everyone can love later life and we work every day to achieve this.

Telephone: 0800 055 6112

Website: www.ageuk.org.uk

Heart Health

Happy Hearts

The aim of Cheshire & Merseyside’s Happy Hearts website is to help you reduce your risk of stroke and heart attack by giving you lots of information and tips on keeping your heart happy.

Telephone: 0151 666 5123

Website: www.happy-hearts.co.uk/about

Email: champscommunications@wirral.gov.uk

Homeless Health

The Bridges Learning Centre

The Service supports homeless people by improving their access to primary health care, housing and welfare support. Assistance is given in improving the physical, emotional and social functioning of homeless individuals including substance misuse and mental health treatment.

Telephone: 0151 4207619

Address: The Bridges Learning Centre, Crow Wood Lane, Widnes, WA8 3LZ

The Hope Centre

The Hope Centre provides a basic needs and personal care service for local homeless and those at risk of homelessness and offers advice, advocacy and support to support those in need.

Telephone: 01744 26414

Website: www.hopecentre.org.uk

Email: info@hopecentre.org.uk

Maternity

Early Pregnancy Clinic/Midwifery

Whiston Hospital, Prescot

Patients should contact the clinic directly; they will then be triaged by a member of the clinical team which may result in an appointment date and time to attend for a blood test and / or ultrasound scan.

Patients must call to make an appointment even if they have been referred by a healthcare professional.

Attendance at the Early Pregnancy Clinic is by appointment only.

Telephone: 0151 2904 356

Family Nurse Partnership

Giving information and advice to mothers aged 19 and under.

Website: www.fnp.nhs.uk

Maternity & Gynaecology

To achieve women’s expectations the service aims to offer a friendly, supportive and safe service for women, their partners, babies and their families. They believe in promoting normality in pregnancy and labour and strive to maximise one to one care during labour, promotion of skin to skin and breastfeeding.

Websitewww.sthk.nhs.uk

Telephone: 0151 4261600

Baby Buddy App

Baby Buddy is an award winning mobile phone app for new parents and parents-to-be, created by mums, doctors and midwives.

Download from: play.google.com

Download from: itunes.apple.com

Physiotherapy

NWBH Musculoskeletal Service

North West Boroughs Healthcare NHS musculoskeletal service provide physical activity advice and support for a patients with joint and muscle conditions.

Please speak to your GP to arrange an appointment with the service or you can self refer.

Website: www.nwbh.nhs.uk/msk-physio

Safeguarding

Emergency Duty Social Work Team

For adults and children believed to be at risk of significant harm and for whom delay until the next working day may be detrimental to their welfare and safety.

Telephone: 0345 0500 148

Website: www.sthelens.gov.uk

Email: EDT@halton.gov.uk

Social Care Contact Centre

For social care enquiries in the Borough of St Helens.

Telephone: 01744 676600

Website: www.sthelens.gov.uk/contact-us

Email: contactcentre@sthelens.gov.uk

Sexual Health

Get It On

The Sexual Health Clinic (GUM) is based in St Helens Hospital. It offers an outpatient service to both self-referred patients and patients referred by their doctor. They provide a free and confidential service. This clinic provides screening and treatment for sexually transmitted infections.

Telephone: 01744 646482

Websitegetiton.org.uk

Emailhealth.advisor@sthk.nhs.uk

Spectrum Sexual Health Wigan and Leigh

Spectrum Community Health CIC delivers a range of care in the general community on behalf of the NHS and other partners. The Wigan and Leigh sexual health clinics by appointment or drop-in.

Telephone: 01942 483188 (Wigan) or 01942 483188 (Leigh)

Website: www.spectrumhealth.org.uk

Brook

Brook provides free and confidential sexual health and wellbeing services for nearly 250,000 young people UK-wide, each year.

Website: www.brook.org.uk

Family Planning Association

A sexual health charity, the Family Planning Association gives straightforward information and support on sexual health, sex and relationships to everyone in the UK.

Telephone: 020 7608 5240

Website: www.fpa.org.uk

Sexual Health Helpline

The National Sexual Health Helpline provided by Public Health England is open Monday to Friday, 9am-8pm.

Telephone: 0300 123 7123

Stop Smoking

Ready to Stop Smoking

Stopping smoking isn’t easy, but when you see the drastic improvements to your life and health, you’ll want to set your action plan going as quickly as you can and the Stop Smoking Service can help make your journey easier.

Telephone: 0800 3 247 111

Websitewww.readytostopsmoking.org.uk

St Helens Gateway - Stop Smoking

The City Health Care Partnership run a Smokefree St Helens service if you are looking for help and advice on how to quit or cut down on your smoking.

Telephone: 01744 586247

Email: chcp.smokefreesthelens@nhs.net

Website: www.sthelensgateway.info

Healthy Routes - Stop Smoking Wigan

Even if you are a casual smoker, heavy smoker, pregnant, young or old, have smoked for a long time or have tried to stop before but have gone back to smoking, Healthy Routes can help you.

Telephone: 01942 489012

Website: www.wigan.gov.uk

Email: www.wigan.gov.uk

NHS Smokefree - Mobile App

The Smokefree app can help you stop smoking by providing daily support and motivation. If you stay smokefree for the 4-week programme you’re up to five times more likely to stay quit for good.

Download from: play.google.com

Download from: itunes.apple.com

Quit with help

Everyone has a different reason for quitting, get a personalised Quit Smoking Plan.

Website: www.quitwithhelp.co.uk

Veterans and Service Personnel

New Community Service to Support St Helens Veterans

Caring Connections offers counselling, CBT, therapy and physical activity programmes. Services are free to veterans and their families.

Telephone: 0151 289 2761

Website: www.johnpaulproject.com

The Royal British Legion

Care and support for all members of the British Armed Forces past/present, and their families.

Telephone: 08088 028 080

Website: www.ssafa.org.uk/merseyside

Email: info@britishlegion.org.uk

SSAFA Forces Help

Financial, practical and emotional help for the Armed Forces Community.

Telephone: 0800 731 4880

Website: www.ssafa.org.uk

Email: Merseyside@ssafa.org.uk

Merseyside Aged Veterans Partnership

Merseyside Aged Veterans Partnership is helping older veterans who are struggling with any kind of housing issue.

Telephone: 0344 515 1900

Email: jo_cutler@shelter.org.uk

S.A.M.S. Armed Forces Community Group

Drop in session and breakfast club for Regulars, Reservists, Ex Forces, Veterans and their Families.

Telephone: 07391 573003

Website: www.saintsrlfc.com

Email: samantha@sams-hub.org

Weight Management

Fit4All

Fit4All, delivered by ABL Health, is a family weight management service for children and young people aged 4-18 and concerned about their weight and their families. Offered over 12 months, the programme encourages children, young people and their families to make healthy and sustainable behaviour changes.

Telephone: 01744 778 359

Email: sthelens@ablhealth.co.uk

Nutrition and Dietetics Service

Community dietitians who provide a highly specialised service for adults and children who need nutritional advice and support for a range of conditions. Please speak to your GP to arrange an appointment with the service.

Website: www.nwbh.nhs.uk

St Helens Healthy Living Team

St Helens Healthy Living Team are a passionate, committed team who are dedicated to local people in St Helens. Always with the client at the heart of service delivery, the teams strive to help and support people to make positive lifestyle changes that will result in long, happy and healthy life.

Telephone: 0300 300 0103

Website: www.healthysthelens.co.uk

Email: hit@sthelens.gov.uk

The Specialist Weight Management Service

The Specialist Weight Management Service (SWMS) is an NHS weight loss service available to those with a Body Mass Index (BMI) of 40 kg/m2 and above or 35kg/m2 with associated health conditions such as Type 2 diabetes, high blood pressure or high cholesterol.

Telephone: 01942 483370

Website: www.wigan.gov.uk

Email: swms.enquiries@aintree.nhs.uk

Weight Watchers

Meetings, Online or a little bit of both. We’ve got options and support, whatever your lifestyle.

Website: www.weightwatchers.com

Slimming World

You’ll find delicious recipe and menu ideas at your local group, along with all the help you need to get started and reach your target weight.

Website: www.slimmingworld.co.uk

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Health Review and Assessment Clinic

Prescriptions and medicines centre

Prescriptions and medicines centre

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Local Pharmacies

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Administration office

Administration office

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