Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

Patient Communication Update
- New
10/06/2020
Please read through the Patient Communication document for the most recent updates affecting the practice. Read more
Translation and Interpretation Services
- New
10/06/2020
InterpreterNow is a service that enables deaf and hearing people to communicate with each-other. They deliver immediate access to online interpreting for deaf British Sign Language (BSL) users, free of charge during the current Coronavirus situation. Read more
Phlebotomy Services
- New
08/06/2020
There are some changes to the current operation of the phlebotomy services. Unfortunately at present we are unable to carry out clinics on site due to restrictions in place by the service provider. If you have been asked to have a blood test but h Read more
Protected Learning Time - Closure of Surgery
04/06/2020
Coronavirus: resources for dealing with the effects of lockdown, a support toolkit for children and parents
19/05/2020
Could it be cancer? New advice line launched
15/05/2020
Kooth - Emotional wellbeing support
15/05/2020
St Helens Wellbeing Service
12/05/2020
Video Consultations – Patient Information
24/04/2020
Additional resources for all patients
01/04/2020
Guide to video consultations with your doctor
30/03/2020
Vulnerable/high risk patients during Coronavirus/Covid-19 outbreak
30/03/2020
Useful COVID-19 Health Advice for patients with long-term health conditions
23/03/2020
Sick notes for self-isolation of people without symptoms
19/03/2020
Change to all appointment systems and self-isolation update
16/03/2020
Drop-in blood test sessions suspended
06/03/2020
Coronavirus and returning travellers
06/03/2020
Eating Disorder Awareness Week
05/03/2020
St Helens Carers Centre Newsletter
14/02/2020
CORONAVIRUS ADVICE FROM NHS111 ONLINE
31/01/2020
Stay well this Winter
11/12/2019
Flu
25/09/2019
Fame For Freda!
11/04/2019
Weekend and Evening Appointments
08/04/2019
Hay Fever
03/04/2019

Billinge Medical Practice
CQC Inspected and Rated
Good

Billinge Medical Practice

Billinge Medical Practice is currently CLOSED.

Billinge Medical Practice (Orrell Surgery) is currently CLOSED.

News

Tell us whether you accept cookies

Billinge Medical PracticeCQC Inspected and RatedGood

Billinge Medical Practice

Billinge Medical Practice is currently CLOSED.

Billinge Medical Practice (Orrell Surgery) is currently CLOSED.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

News

Billinge Medical Practice
CQC Inspected and Rated
Good

Submit self-monitoring health reviews
(if requested by the doctor or nurse):