How to order a repeat prescription

• Online
• In person – Drop your tear off slip into the box at reception
• By post  – Post your tear off slip to us
• You can drop your paper request in our prescription letter box or you can request via our website. Please do not ring the surgery to order your prescriptions, we do not take requests via telephone for our patients’ safety. We will only take request via telephone for truly house bound patients. If you are truly house bound you need to register this with the Practice.
• For any request for medication after your hospital appointment or discharge from the hospital, please allow 2 weeks for us to process. Without any hospital documentation we will not be able to issue you with the medication. This is for your safety. We will not be able to take any further actions that may have been suggested by the consultant for you without the hospital letter.

We do not accept requests for repeat prescriptions over the telephone.

We require two working days to process your request. This is to allow time for prescriptions to be reviewed, issued, checked and signed.

If you wish your prescription to be posted to you then please enclose a stamped addressed envelope.

If you use an online electronic EPS service to order your prescription, it will go direct to your nominated pharmacy for you to collect, you do not need a paper prescription when you collect it.

The pharmacy can also collect your prescription from the surgery, but only if you have ordered it yourself from the surgery – the pharmacy can’t order it from the surgery.

From time to time the doctor will need to review your medication. This will initially be in your absence. The doctor will then decide whether you need to carry out a particular action before you can continue with this medication. This action may be in the form of seeing a doctor for a review, to submit an online form; to see the nurse for a blood pressure check, asthma review, to have a blood test etc. You will normally be issued a month’s prescription to give you time to carry out this action.